Support

Everything you need to know after you order a Piranha PC. Can't find your answer? Contact us and a builder will get back to you.

Returns

You can return your PC within 7 days of delivery.

The PC must be returned in its original condition, with everything it came with and its original packaging.
To start a return, contact us with your order number. We'll send you return instructions. Please don't send a PC back without contacting us first.
Damaged items: if your PC arrives damaged, Piranha PCs pays for return shipping.
Change of mind: if you simply change your mind, you pay for return shipping, and a 20% restocking fee applies.

Every Piranha PC includes a 1-year parts warranty, starting on the day your PC is delivered.

What's covered: any part that fails under normal use.
What's not covered: physical or liquid damage, and damage caused by parts you add or swap yourself.
How to make a claim: contact us with your order number and a description of the problem (photos or a short video help). We'll troubleshoot with you first, then repair or replace the faulty part.
Piranha PCs pays for shipping on all warranty repairs.

Every PC is built to order and ships within 10–15 business days of your order.
We ship from Houston, Texas, to anywhere in the continental United States.
Shipping costs are calculated at checkout.
You'll get a tracking number by email as soon as your PC ships.
What's in the box: your PC, a quick-start manual, a power cord, and a Wi-Fi adapter or antennas.
If your PC or its box arrives damaged, contact us within 48 hours of delivery with photos so we can make it right.

All prices are in US dollars. Sales tax is calculated at checkout.
Your PC is built with the options you choose (RAM and storage). If a listed part is out of stock, we'll only substitute a part that is equal or better, and we'll let you know first.
Payment is taken when you place your order.
You can cancel for a full refund at any time before we start your build.